Account Verification (KYC) At Luna Casino
Luna Casino runs KYC to confirm who you are, where you live, and that the payment method belongs to you. The check is tied to withdrawals and to legal age and anti-fraud requirements.
Verification is requested when you make a first withdrawal, when your total withdrawals reach a higher internal threshold, or when account activity triggers a security review (for example, multiple failed login attempts, changes to personal details, or unusual deposit/withdrawal patterns). Luna Casino can also ask for KYC before paying out winnings from specific promotions.
Uploads are done inside the account profile or a dedicated verification page. Luna Casino rejects cropped images, screenshots with missing edges, and documents where the name or document number is not readable.
Standard review time is 1–24 hours after you upload all requested files. If the images are unclear or a manual check is needed, the review can take up to 72 hours, and the casino asks for a re-upload or an extra document.
- Identity (ID/Passport): A clear photo of a passport (photo page) or a national ID card (front and back). The document must be valid, show your full name and date of birth, and match the details in your Luna Casino profile. If Luna Casino requests a selfie check, you upload a selfie holding the ID next to your face.
- Address proof: A document dated within the last 3 months showing your full name and residential address. Luna Casino accepts a utility bill (electricity, water, gas), a bank statement, or a government letter. The file must show the issue date and the full address; online statements are accepted only if they include the bank logo and the page details.
- Payment method: Proof that the deposit method is yours. For bank cards, Luna Casino asks for photos of the front and back with the middle digits covered, while the first 6 and last 4 digits remain visible; the CVV must be hidden. For e-wallets, a screenshot of the wallet profile page showing your name and account email/ID is used, plus a screenshot of a matching deposit transaction if requested. For bank transfers, a bank statement or transfer receipt showing your name and